Service Industry
We work with an ecosystem of partners for both sales and delivery, we implement and deliver solutions on behalf of IBM and we train and nurture partner organizations who implement ERP solutions on our behalf. In addition, we also take trained resources from our research partner organizations and have strategic partners with whom we run the entire business cycle from sales to delivery to support and enhance jointly. This way we strategically integrate sales and delivery with our strategic partners, where there is common management across these entities.
We are also building a network of CA and audit firms to assist our clients in streamlining their financial business processes and if required to augment accounting and audit resources for implementing control process re-engineering around ERP in a build-operate transform model. This offering is used where the client organization has a constraint of internal resources to be deployed for ERP projects. In the case of Acxiom’s delivery and sales partners who implement and sell on our behalf.
Key Performance Indicator
Client Relationships
- Aging
- Conversion Rates
- Client Referrals
- Client Retention
- New Client Acquisition
- Forecast Accuracy
- Complaint Call Tracking
Global Resources
- Utilization Target
- Chargeability
- Multiplier
- Staff Retention
- Time-to-Hire
- Time-to-Productivity
- Project Appeal
Service Delivery
- Project ETA/EAC Accuracy
- Rework/Total Cost Ratio
- Capacity Planning
- Tools/Methodology Usage
- Delivery Quality, Timeliness
- SLA Compliance
- Executive Project Review Sessions
Financial Results
- Backlog
- Time Capture
- Realization
- Days Sales Outstanding
- Overhead ratios
- Margin by Project Type
- A/R Collections with DSO and Write-Offs
- Review Sessions Billing Accuracy
Project Management
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INDIA ENTRY STRATEGY FOR S. KOREA'S LARGEST E-COMMERCE COMPANY
Overview
After implementing ERP for many of our CPG customers and thorough understanding, we then developed a Distribution Management System for primary connection, secondary sales, and channel sales operations.
Objective
After implementing ERP for many of our CPG customers and thorough understanding, we then developed a Distribution Management System for primary connection, secondary sales, and channel sales operations.
What We Did
After implementing ERP for many of our CPG customers and thorough understanding, we then developed a Distribution Management System for primary connection, secondary sales, and channel sales operations.
Results
After implementing ERP for many of our CPG customers and thorough understanding, we then developed a Distribution Management System for primary connection, secondary sales, and channel sales operations.
